Managing Performance

One company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%.

Price:

£125 (+VAT)

Duration:

1 day.

Who is it for?:

All staff who are responsible for performance managing others - typically team leaders, supervisors and managers.

Course Content Includes:

  • Performance management in terms of 'skill and will'.

  • Strategies to help team members with performance blockages.

  • Factors to consider when contemplating implementing the disciplinary procedure.

  • Principles of effective task setting.

  • S.M.A.R.T model for setting task/performance objectives.

  • 5 key questions to check if your objective setting is S.M.A.R.T enough.

  • Communicating performance standards.

  • Do's and Dont's of giving feedback.

  • Types of feedback.

  • E.E.C model for giving feedback on staff performance.

  • When informal feedback doesn't work.

  • The concept of performance coaching.

  • Preparing and delivering the performance coaching meeting.

Notes:

Courses can be delivered at our Nuneaton training venue or at your own premises*.

 

 

* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.