Managing Performance

In times of downturn and recession, the manager's role as performance coach has never been so important. Organisations have to maximise the return on investment in the employees who work for them. This course succinctly defines performance management, and explores methods to unblock performance issues in your staff. It develops the essential skills of task setting and giving feedback using easy to follow applied methods.

The course introduces delegates to a performance meeting approach - a powerful tool to maximise people potential, particularly if informal feedback with under-performers hasn't worked.

Interestingly, one company who introduced performance coaching meeting as a tool for its managers saw the number of disciplinary interviews drop by over 30%.


What does the training cover?

The training course covers:

  • Performance management in terms of 'skill and will'.

  • Strategies to help team members with performance blockages.

  • Factors to consider when contemplating implementing the disciplinary procedure.

  • Principles of effective task setting.

  • S.M.A.R.T model for setting task/performance objectives.

  • 5 key questions to check if your objective setting is S.M.A.R.T enough.

  • Communicating performance standards.

  • Origins of the word 'feedback'.

  • Do's and Dont's of giving feedback.

  • Importance of giving behavioural examples.

  • Types of feedback.

  • E.E.C model for giving feedback on staff performance.

  • When informal feedback doesn't work.

  • The concept of performance coaching.

  • Preparing the performance coaching meeting.

  • Delivering the performance coaching meeting.




1 day.


Who is it for?


All staff who are responsible for performance managing others - typically team leaders, supervisors and managers.



Courses can be delivered at our Nuneaton training venue or at your own premises*.



* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.