Communication Skills

Price:

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£140 (+VAT)

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Duration:

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1 day.

 

Who is it for?:

 

All staff members.

 

Course Content Includes:

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• The benefits of improved communication skills.

• Appreciation of your own communication style when dealing with others.

• The differences between assertive, aggressive and passive behaviours.

• The 3 steps to assertive behaviour.

• Understanding the influencing techniques of broken record and self disclosure.

• Appreciate when written communication is most appropriate.

• The do's and dont's of email.

• Enhanced listening skills.

• The difference between open, closed and probing questioning.

• Effective questioning techniques using T.E.D.

• Know and apply the funneling technique.

 

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Notes:

Courses can be delivered at our Nuneaton training venue or at your own premises*.

 

​* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

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Upcoming Dates:

• Dates on Request