Communication Skills

The objective of this course is to improve the communication skills within the business environment.

What does the training cover?

The training course covers:


  • The benefits of improved communication skills.

  • Appreciation of your own communication style when dealing with others.

  • The differences between assertive, aggressive and passive behaviours.

  • The 3 steps to assertive behaviour.

  • Understanding the influencing techniques of broken record and self disclosure.

  • Appreciate when written communication is most appropriate.

  • The do's and dont's of email.

  • Enhanced listening skills.

  • The difference between open, closed and probing questioning.

  • Effective questioning techniques using T.E.D.

  • Know and apply the funneling technique.




1 day.


Who is it for?


All staff members.



Courses can be delivered at our Nuneaton training venue or at your own premises*.



* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked. 

First Safety Training Services, Centenary Business Centre, Hammond Close, Attleborough Fields Industrial Estate, Nuneaton, CV11 6RY.

Tel: 02476 325 880   Email:

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