This training course will combine training in a range of communication and managerial models with opportunities to practice these models in a safe training environment.
What does the training cover?
The training course covers:
The difference between leaders and managers.
Coaching - process and skills.
Understanding delegation - the responsibility and accountability.
3 steps to assertive behaviour to encourage staff to 'give their best'.
Feedback and its impact on staff performance.
Managing poor performers.
Who is it for?
Anyone who wants to develop their management skills.
Courses can be delivered at our Nuneaton training venue or at your own premises*.
* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.