Management Skills

This training course will combine training in a range of communication and managerial models with opportunities to practice these models in a safe training environment.

What does the training cover?

The training course covers:

 

  • The difference between leaders and managers.

  • Coaching - process and skills.

  • Understanding delegation - the responsibility and accountability.

  • Performance management.

  • 3 steps to assertive behaviour to encourage staff to 'give their best'.

  • Feedback and its impact on staff performance.

  • Managing poor performers.

  • Performance interviews.

 

Duration.

2 days.

 

Who is it for?

 

Anyone who wants to develop their management skills.

 

 

Courses can be delivered at our Nuneaton training venue or at your own premises*.

 

 

* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.