Assertiveness at Work

What does the training cover?

  • Communication - what it is and the benefits.

  • Barriers to effective communication.

  • Match communication methods to the content of the communication.

  • Communication and emotion.

  • Rights and responsibilities.

  • Assertive, aggressive and passive behaviours.

  • 3 steps to assertive behaviour to encourage others to 'give of their best' and to produce workable compromises.

  • Developing and maintaining rapport through body language and positive words/phrases.

  • Active listening skills.

  • 15 assertive tactics, including broken record and self disclosure techniques.

  • Saying no assertively.

  • Role play in dealing with situations at work that require a degree of assertiveness.


Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.



Based on a 9.30am – 4.45pm training day.


Target Audience.

Anyone who wants to develop more productive working relationships with colleagues and clients.



Courses can be delivered at our Nuneaton training venue or at your own premises*.



* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.